FAQs

We aim to deliver your goods to you the next day if your order has been placed before 1pm. This may take longer if already stated or if you are within a specific location that requires longer delivery. Please also note that due to COVID-19 we may experience some delays. If you are still concerned as to where your order is please contact us on 0800 328 4440

For our Delivery terms and conditions please see here: https://eslighting.co.uk/delivery-returns/

Once you have requested to open an account with us we will look to get back to you within 24hrs with the status of your request. You have the option to pay now or later with credit but this is subject to credit history among other factors. If you cannot get in to your account please follow the required steps to reset. If you have further questions please call us to discuss further

Please follow the correct procedure when returning items, this can be found here https://eslighting.co.uk/returns/. The goods must be returned within 30 days of purchase. Refunds can take up to 7 working days. Please contact us if you are still stuck or wish to discuss further 0800 328 4440